THE CHALLENGE
The challenges in healthcare are numerous and varied. Many hospitals operate with less than a 5% profit margin in spite of ongoing “initiatives” designed to address operational, staff, patient, and financial challenges. A primary driver of employee burnout is the feeling that hospital staff are unable to provide quality care to patients, often due to burdensome administrative or organizational practices.

OUR SOLUTION

To address these challenges in healthcare organizations, we have developed the Healthcare Improvement Sciences programs and secured best-in-class partners to offer much needed practical, cost-effective, and innovative approaches to improving healthcare outcomes.

QUALITY IMPROVEMENT

Healthcare Improvement Sciences (HCIS) is essentially, experiential-based learning that is applied to the professional setting. The methodology can be applied to all healthcare professionals and uses a variety of analytical styles embedding collaborative working which improves operational efficiencies and ultimately results in a much improved patient experience.

ADDRESSING BURNOUT

Our R.E.C.I.P.E.™ program (Re-Engaging Caregivers Improves Patient Experiences) relies on a team of experts to understand the unique challenges facing each care group, and then rely on our experience, analytical capabilities, and expertise ranging from neuroscience to change management to business processes to implement tailored solutions that will address those factors contributing to staff burnout.
QUALITY

IMPROVEMENT

TRAINING

Healthcare Improvement Sciences (HCIS) is essentially, experiential-based learning that is applied to the professional setting. The methodology can be applied to all healthcare professionals and uses a variety of analytical styles embedding collaborative working which improves operational efficiencies and ultimately results in a much improved patient experience.

Classes include:

FUNDAMENTALS OF QUALITY IMPROVEMENT I

The Fundamentals of Quality Improvement (FQI) is an introductory course addressed both to learners intending and those who wish to broaden their understanding as part of their professional and personal development.

FUNDAMENTALS OF QUALITY IMPROVEMENT II

This course aims to build on FQI I and having researched some of the ways processes occur in organizations, these units combine useful management theories and techniques to build on your quality improvement skills.

SPECIALIZATION PATHWAYS

Following the completion of FQI I and II, learners will be able to select additional courses that use the concepts learned in the fundamentals course to continue their education in specific areas. Learners are encouraged to select pathways that are of the most interest to them to facilitate integration in the learner’s work environment.

Inspiring Change in Healthcare

Burnout is typically attributed to two factors: work/life balance issues and overly burdensome administrative practices. To address this, our staff, experienced in process improvement, organizational evaluations, and neuropsychological assessments, will meet with the leaders of your facility to learn more about your challenges. Clinical and organizational leaders are often unaware of the challenges their staff faces on a daily basis and benefit tremendously from the support that an experienced, objective, mediator can provide.

At a high level, our process involves three key stages:

U

IDENTIFY

We can work with your existing engagement initiatives or implement our own proprietary surveys and assessments to evaluate and quantify staff burnout and the costs to the organization.

IMPLEMENT

We moderate working groups to identify underlying causes of burnout at each facility, and develop a true understanding of each environment. We develop a data-driven plan for improving the burnout rates at your organization, with appropriate metrics for monitoring progress and demonstrating success.

IMPROVE

We work with leaders of each clinic to implement those changes, monitor progress, and evaluate outcomes. We provide after-action plans to ensure that burnout rates do regress upon completion of the program.

R.E.C.I.P.E. WHITE PAPER

Burnout is a complex issue, with many associated causes and equally numerous effects. With reduced patient satisfaction, reduced health outcomes, and increased costs of providing care, designing interventions and assessments that capture all appropriate metrics are vital to properly assessing the success of any efforts to reduce staff burnout.

WE CAN HELP

We recognize that a huge part of having a successful healthcare facility is having an engaged, satisfied staff. Too often incremental changes in organizational practices can have massive effects that significantly increase provider burnout. A burned-out physician is not an effective caregiver, increasing the risk to themselves, their organization, and, most importantly, the patient!

Acknowledging these risks, as well as the tremendous financial burden of replacing a burned-out physician that leaves, can mean the difference between a profitable clinic or department and one that operates at a deficit.

MITIGATING RISK IN

HEALTHCARE

In addition to the financial and operational challenges, healthcare organizations face numerous, escalating risks. These risks include but are not limited to:

increasing cyber attacks

workplace violence incidents

acts of terrorism

malpractice lawsuits

reputational risk

L
and many more

The threats are evolving almost daily, and most healthcare organizations are under-prepared and under-insured against these risks.

WE'RE EXCITED TO HEAR FROM YOU

LOCATIONS
ARIZONA
MICHIGAN
VIRGINIA
UNITED KINGDOM

 

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