Quality Improvement Training

Experiential-based learning applied to the professional setting
 
People who attend training say it’s…
  • A waste of time 75% 75%
  • Not relevent to my job 60% 60%
  • Not effective 46% 46%
  • Infrequent 46% 46%
  • Not engaging 56% 56%
…but employees still hope training will be…
  • Engaging and fun 80% 80%
  • Easy to complete and understand 90% 90%
  • Accessible anytime and anywhere 87% 87%
  • Applicable to their jobs 86% 86%
  • Respectful of their schedules 85% 85%

WHAT IS QUALITY IMPROVEMENT TRAINING?

Healthcare Improvement Sciences (HCIS) recognizes that neither in-person nor traditional on-line quality improvement training will provide the education and skillsets necessary to significantly impact hospital operations. Having developed QIT course materials and information, HCIS has partnered with DeXL, a leader in hybrid educational methods, to develop a proprietary learning platform that will be tailored to each clinical care facility’s needs.

Combining self-paced study with relevant project assignments that are developed specifically to impact your own care facility’s operations has proven to be an impactful method of teaching course participants.

Our quality improvement courses represent a new approach to traditional training options that will result in measurable improvements in staff satisfaction, better patient care, and a more profitable organization.

KEY BENEFITS

Earn CME/CE credits

 

100% online, self-paced study

 

Short, 4-week courses to fit your schedule

 
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1 on 1 coaching with one of our quality improvement experts

 

Group activities to improve communication and teamwork

 

A unique, experiential-based learning platform

 

FUNDAMENTALS OF QUALITY IMPROVEMENT I

The Fundamentals of Quality Improvement (FQI) is an introductory course addressed both to learners intending and those who wish to broaden their understanding as part of their professional and personal development.

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Time & Motion Studies

The learner will be guided through each step of undertaking a time and motion study; exploring what is needed and why. This is done by choosing a topic of the learners choice, collect objective evidence which is then analysed. This equips the learner to identify ways to improve the process.

Process Mapping

This is typically undertaken in diagram form, the aim is to identify each step of the process, who is involved in the immediate and wider team(s). Through mapping out each step it illustrates the involvement of the current process which helps to identify ways of improvement.

The 'Plan, Do, Study, Act' Cycle

A tried and tested method for improvement intervention, undertaking the Plan Do Study Act theory is the final part of the taster for improvement sciences and reviews the 2 theories learned. This learning takes a reflexive approach. The aim is to show how improvement science is a cyclical process.

FUNDAMENTALS OF QUALITY IMPROVEMENT II

This course aims to build on FQI I and having researched some of the ways processes occur in organizations, these units combine useful management theories and techniques to build on your quality improvement skills.

The Psychological Contract

This unit explores the relationship between the employer and employee. How understanding expectations, behavior and attitudes fits or conflicts with the organization’s culture.

Maslow's Hierarchy of Need

This unit builds on Unit 1 and continues to look at the psychological aspects but primarily focuses on motivation, and how this is a fundamental part of our make up.

Project Management

In this unit learners are taught how to identify each stage of a process, the resources, stakeholders involved and how to identify timelines. Learners are equipped with project management techniques and will undertake their own project to practice their skills.

Team Working

Learners explore some of the fundamentals of working in a team; how teams can take different forms and can be fluid often changing shift by shift or remain static and review how this fits in with an organizations strategic objective.

SPECIALIZATION PATHWAYS

Following the completion of FQI I and II, learners will be able to select additional courses that use the concepts learned in the fundamentals course to continue their education in specific areas. Learners are encouraged to select pathways that are of the most interest to them to facilitate intergration in the learner’s work environment.

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COACHING SKILLS

This pathway provides the learner with essential tools along with established theories on how to effectively coach colleagues/teams who wish to undertake some form of workplace improvement.

ORGANIZATIONAL BEHAVIOR

Every organization has its own culture – a core set of values, beliefs, expectations and rewards. Building in the introductory course, learners explore further models and theories that are applied to the learners workplace.

CHANGE MANAGEMENT

Change is a fundamental part of life and yet often we still find it difficult to accept and manage. In this unit learners explore some of the psychological reasons behind this and learn tools to firstly understand and then adopt different strategies.

LEADERSHIP SKILLS

Leaders and managers play a key part in organisations. Understanding the differences between managers and leaders, the different types of leadership and performance are explored in this unit.
WE CARE 
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The Approach

Our approach is integrated; we improve operations through “micro” changes in behavior, which is done by staff who experience the pain points on a daily basis.

The Process

Better operations combined with engaged & empowered staff will result in better patient care.

The Result

Each measurable level of improvement will positively impact the organization’s bottom line.

WE'RE EXCITED TO HEAR FROM YOU

LOCATIONS
ARIZONA
MICHIGAN
VIRGINIA
UNITED KINGDOM

 

CALL US
989-236-0997

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COPYRIGHT © 2019 HEALTHCARE IMPROVEMENT SCIENCES | DESIGNED BY  LUCENT CONSULTING GROUP

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